I have purchased from CG a few times and each time that lovely woman is always prompt and courteous. The items, in my case, were just as described. With that said, ALL dealers have fakes looming somewhere. I am sure the good dealers don't intentionally sell fakes, they just don't have the knowledge in that area, but need to have those items to be considered good/big dealers. It's a buyer beware world now and always has been. This is one of the reasons why I don't own a helmet yet, I want to gain the knowledge to pick it and have some confidence it's authentic, not pay a dealer for his expertise. Think about it for a moment, it takes 5 years to gain accurate knowlege with helmets, 5 years knowledge with medals, 5 years with kit, 5 years etc etc etc. Every dealer out there couldn't possibly be a top expert at every item. CG is reputable and respectable, I will buy from again. Haven't returned anything to CG but if that day was to arrive, I know they will honor their sale and their customers.