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Technical Assistance

Article about: Gentlemen, I am trying to upload new pictures and as I "add" new pictures the following message comes on the screen. The following errors occurred: IMG_58962.HEIC;invalid file Now

  1. #11


    I think files with an HEIC extension are compressed video, maybe the photos you are trying to download are part of a burst of several images?

    If you get one of the pictures up on your phone you could also try to do a screen grab of it and then save it to your phone photos folder, I think the grabbed images might load ok. It might be worth a test. Hope you get sorted soon. Good luck!

  2. #12


    Yes I am using an apple. I will google how to change it. thanks everyone, I am sorry if I have caused an issue.


  3. #13


    Hi Kieth worries ..we look forward to the photos when you post them in their own forums.

    Members Blackcat and Buellmeister have good advice as well.
    I know apple phones can be quirky sometimes.

    Regards Larry
    It is not the size of a Collection in History that matters......Its the size of your Passion for it!! - Larry C

    One never knows what tree roots push to the surface of what laid buried before the tree was planted - Larry C

    “The farther back you can look, the farther forward you are likely to see.” - Winston Churchill

  4. #14



    No problem at all. I went through the same issue with my Apple and all was fine thereafter with changing the picture format.

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